Policies are not our favorite things either. But the legal folks tell us we’ve gotta say this stuff.
We have a philosophy about the way we interact with our users. If you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you don’t feel we’ve lived up to our philosophy, please let us know straight away by getting in touch with us at email@example.com.
HOW DO WE COLLECT INFORMATION?
We may obtain Personal Information or Non-Personal information from third parties such as our service providers, vendors, independent contractors, business partners, sponsors, and other sources (e.g., offline records or publicly available information). We may combine Personal Information we collect with information that we obtain from these sources. We will treat any such combined information as Personal Information.
Cookies (including web beacons, pixels, gifs, tags or similar technologies) are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in the Sites are visited and by how many people. Our cookies do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or what your screen name or email address is.
The Website may contain plugins for services like Facebook or Twitter, and we recommend that you review the privacy policies that apply to these plugins, prior to clicking on the plugins. A plugin is a software component that adds a specific feature to an existing program, allowing for customization.
WHAT INFORMATION DO WE COLLECT?
Account Information: We will provide you with an account ID and password that allows you to add, modify, or update your account data on the Website. You shall be solely responsible for the confidentiality of your ID and password and for any authorized or unauthorized access to the Sites by any person using your ID and/or password. You agree to notify us immediately of any unauthorized use of your password, ID, or any other breach of security discovered by you.
Sites Use: We may receive and store any information you enter through your account, the Sites or provide to us in any other way. The types of Personal Information collected may include your name, user name, address, citizenship, residency, email address, phone number, gender, birthdate, account username and password, your image, words, and actions in photos or videos, information you provide when you contact us or, when applicable, to reserve cabins or book cruises with us, transaction history, IP address, Site use information, browser information, type of user, type of cruise preference, location information, blogs, stories and all information within Your Submissions. The Personal Information you provide may be used for such purposes as allowing you to post Your Submissions, improving the content of the Sites, customizing the advertising and content you see and communicating with you about new features of the Sites or our services. We may also draw upon this Personal Information in order to adapt the Sites to your needs.
Communications: When you sign up for an account, book or reserve a cruise (when applicable), and/or use certain features, you may opt in to receive communications from us. You can manage some of your messaging preferences, but note that you cannot opt out of receiving transactional, administrative, legal or technical messages from us. We may collect information you provide us through customer service correspondence and general feedback. We may store Personal Information that you provide through communications to us, including information received from phone calls, letters, emails and other electronic messages, or in person.
We may collect and store information provided by your computer or mobile device in connection with your use of the Sites, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location) and requested and referring URLs. We may de-identify or aggregate Personal Information to create Non-Personal Information. We may combine certain information about your use of the Sites with similar information that we obtain from other users for use in an aggregate or anonymous manner. We will treat as Personal Information any Non-Personal Information that is combined with Personal Information.
HOW WILL WE USE YOUR INFORMATION??
We may use your information for the following purposes:
- to help provide services to you, or to analyze or improve our services;
- to send you our newsletter or updates or otherwise to fulfill your requests or respond to your communications and transactions;
- to carry out surveys and other activities and to analyze our user base to help us determine whether the Sites provide the types of content that you (our audience) is looking for;
- to check whether you are eligible for a sweepstakes, contest, competition or promotion and to contact you in connection with such a sweepstakes, contest, competition or promotion;
- to comply with any applicable law, regulation or judicial process; or
- otherwise as we feel is reasonably necessary to prevent illegal or dangerous activity or to protect our interests.
WILL WE USE YOUR INFORMATION FOR MARKETING?
We may use your Personal Information to market to you, by sending you emails to promote our services, or we may display offers, promotions, products or services from us or from our business partners or advertisers on the Sites, which we think will interest you based upon the information we collect from you. If we send you emails to promote our services, unsubscribe instructions will be included. Please note that unsubscribe requests may take up to ten (10) business days to become effective. You may not opt out of receiving communications regarding your transactional, administrative, legal or technical messages about the Sites or our services.
In addition, we may share your Personal Information with third parties for their direct marketing purposes, unless you instruct us not to do so.
WILL WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?
We may share your Personal Information if:
- you specifically request this, such as when you submit Personal Information to inquire about jobs or submit a job application through the Website (if such functionality is offered by us);
- we are required to do so to comply with the law, subpoenas, or with the direction of the courts or other authorities;
- we feel it is reasonably necessary to prevent illegal activity or to protect our interests or the safety of others; or
- in connection with the sale, transfer or other sharing of some or all of our assets with any parent company, subsidiary, joint venture, or company under our common control, as well as with a potential acquirer, including without limitation in connection with a merger, reorganization, or sale of assets, or in the event of bankruptcy.
We may share your Personal Information with our third party service providers, to help provide and improve our service to you or to carry out surveys and user analysis to understand your needs and preferences. For instance, we will share your Personal Information with our email host and our newsletter distributor. We obligate these service providers to agree by contract to take reasonable steps to keep your Personal Information safe and secure, and to use your Personal Information only for the purposes we specify. We also may share your Personal Information in any manner in its de-identified or aggregated form, including sharing some broader statistics and user profiling information with third parties and other “Virgin” affiliated entities.
Keep in mind, when you share and post Your Submissions using the Sites, Your Submissions may be public and may be viewed by and available to anyone and can be seen or accessed through online search engines, APIs, and offline media. Personal Information which you share publicly on the Sites via your postings will no longer be considered Personal Information, including, for example, your name, social media handle, age, or other identifiers.
"DO NOT TRACK" SIGNALS
We do not alter the practices detailed herein based upon your selection of the “Do Not Track”setting or other “opt out” setting or feature that may be offered by your browser; however, we reserve the right to do so in the future.
NOTICE OF PRIVACY RIGHTS OF CALIFORNIA RESIDENTS
We have adopted a policy of not sharing your Personal Information with third parties for their direct marketing purposes if you request that we do not do so (“Opt-Out Policy”). You may make such a request by sending us an email at firstname.lastname@example.org or mailing your request to:
Virgin Cruises Intermediate Limited
1000 South Pine Island Road, Suite 600
Plantation, FL 33324
RE: Disclosure Request
When contacting us, please indicate your name, address, email address, to which of the Sites your request pertains, and what Personal Information you do not want us to share with third parties for their direct marketing purposes. There is no charge for controlling the sharing of your Personal Information or for processing this request.
If you are a California resident and have provided Personal Information to a business with an Opt-Out Policy and that business is required to respond to such requests, you may be entitled by law to request certain information regarding disclosures of Personal Information made by to third parties for the third parties’ direct marketing purposes during the immediately preceding calendar year (“Disclosure Request”). Such a business is not required to respond to more than one Disclosure Request per customer each year, or to respond to requests made by means other than through the contact information designated by the business for such purposes. Note that due to our Opt-Out Policy described in the preceding paragraph, we are not obligated by law to provide you with the requested information.
If you are still interested in making a Disclosure Request, please send us an email at email@example.com. In the Disclosure Request, specify that you seek your “California Customer Choice Privacy Notice.” Please allow thirty (30) days for a response, but understand that we are entitled by law to respond to your Disclosure Request by notifying you of your right to prevent the disclosure of Personal Information pursuant to our Opt-Out Policy, and by providing you with a cost-free means to exercise that right.
WHAT EFFORTS DO WE MAKE TO SECURE THE WEBSITE?
We have in place industry standard security procedures as to how your Personal Information is stored and used, and to try to prevent any unauthorized access or misuse of it. Our goal is for all of the Personal Information you submit to us to be located behind a firewall. We take security extremely seriously, but as no system is 100% secure so we can’t completely guarantee the protection of your Personal Information, any more than any other organization can. Thus, we cannot guarantee that such information will not be lost, disclosed or accessed by accidental circumstances or by the unauthorized acts of others.
WHAT ARE OUR POLICIES REGARDING CHILDREN?
The Sites are intended for general use of persons who have reached the age of majority or consent in their jurisdiction of residence. Persons between thirteen (13) years of age and the age of majority or consent in their jurisdiction of residence may only use the Sites with consent and supervision of a parent or legal guardian. The Website and our Social Media are not targeted to anyone under thirteen (13) years of age. Virgin Cruises does not knowingly collect Personal Information from anyone under thirteen (13) years of age. If we learn that we have inadvertently collected Personal Information from anyone under thirteen (13) years of age, we will promptly delete such information from our records.
If Your Submission contains images of children or Personal Information related to anyone under the age of majority or consent in their jurisdiction of residence, you may not post, upload, or share Your Submission unless you are the parent or legal guardian of the referenced child. By submitting Your Submission to us, you represent that you are the parent or legal guardian of any child in Your Submission, and you waive all claims relating to any Personal Information of a child referenced or shown in Your Submission.
DO WE PROVIDE LINKS TO OTHER WEBSITES?
HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION?
You can request, at any time, access to the Personal Information we hold about you by emailing us at firstname.lastname@example.org to make such a request. Please note that responses to such requests may take up to ten (10) business days.
TALK TO US